Serial returners send back £6.6bn of online purchases a year in UK, report finds

Industry bodies say over-ordering is eroding profitability as big sellers clamp down on practiceShoppers with a habit of returning goods bought online to retailers will send back £1,400 of products each this year, totalling £6.6bn, a UK report has found.Serial returners account for 11% of shoppers, but are on course to account for almost a quarter of the £27bn forecast returns this year, according to the report by the return logistics company ZigZag and the research company Retail Economics. Continue reading…



Source link : https://www.theguardian.com/business/2024/oct/21/serial-returners-send-back-66bn-of-online-purchases-a-year-in-uk-report-finds

Author : Joanna Partridge

Publish date : 2024-10-21 07:00:08

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