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The Guardian

Unresolved water complaints in England and Wales rise to near-decade high



Customer disputes over sewage spills, billing mistakes and water meters soar in past yearThe number of complaints that were unable to be resolved by water firms has risen by almost a third to the highest level in nearly a decade.The number of cases escalated to the Consumer Council for Water (CCW) by households in England and Wales who failed to achieve a resolution from their supplier rose by almost 29% in 2023-24, the watchdog said. Continue reading…



Source link : https://www.theguardian.com/business/2024/oct/03/unresolved-complaints-water-firms-england-wales

Author : Mark Sweney and agency

Publish date : 2024-10-03 08:36:59

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Tags : The Guardian

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