The Washington Post

Air Canada chatbot promised a discount. Now the airline has to pay it.

Air Canada chatbot promised a discount. Now the airline has to pay it.



A Canadian tribunal ruled that Air Canada owes Jake Moffatt money after the airline’s chatbot provided him false information about bereavement fares.



Source link : https://www.washingtonpost.com/travel/2024/02/18/air-canada-airline-chatbot-ruling/

Author : Kyle Melnick

Publish date : 2024-02-19 03:35:48

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Tags : The Washington Post

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